Analisis Tingkat Kepuasan Pengguna Pada Website Smp Negeri 5 Kota Jambi Menggunakan Model Webqual 4.0 Dan Importance Performance Analisis (Ipa)

Usi Nofriana; Nurhadi Nurhadi; Joni Devitra

doi:10.61132/prosemnasproit.v2i2.107

Authors

Usi Nofriana Universitas Dinamika Bangsa
Nurhadi Nurhadi Universitas Dinamika Bangsa
Joni Devitra Universitas Dinamika Bangsa

DOI:

https://doi.org/10.61132/prosemnasproit.v2i2.107

Keywords:

analysis, science, user satisfaction, website, Webqual

Abstract

Advances in information technology have changed the way humans obtain and manage information, including in the world of education. School websites have become an important medium for conveying academic, administrative, and school activity information quickly and efficiently. However, not all educational institutions are able to optimize the functions of their websites. This study was conducted to determine user satisfaction with the website of SMP Negeri 5 Kota Jambi using the Webqual 4.0 model and Importance Performance Analysis (IPA). The research method used was a descriptive quantitative approach with data collection through the distribution of questionnaires to 291 respondents from a total population of 1,065 students. The analysis was conducted by measuring the three main dimensions of Webqual 4.0, namely usability quality, information quality, and service interaction quality, then using IPA to map service improvement priorities. The results showed that most users were satisfied with the quality of the website, particularly in terms of ease of use and service interaction. However, the timeliness of information updates and the responsiveness of the display on mobile devices still needed improvement. Recommendations for improvement focused on the dimensions in the "Concentrate Here" quadrant of the IPA analysis.

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