Pengaruh Harga dan Ulasan Produk Terhadap Keputusan Pembelian Konsumen pada Marketplace Shopee Studi Kasus Masyarakat Kota Jambi

Authors

  • Joselyn Eprilya Universitas Dinamika Bangsa
  • Agnes Clarissa Universitas Dinamika Bangsa
  • Leonita Leonita Universitas Dinamika Bangsa
  • Yossinomita Yossinomita Universitas Dinamika Bangsa

DOI:

https://doi.org/10.61132/prosemnasproit.v2i2.117

Keywords:

Harga, Ulasan Produk, Keputusan Pembelian, Shopee

Abstract

This research aims to examine how prices and reviews influence consumers 'purchasing decisions on the Shopee platform in Jambi City. The rapid development of e-commerce has encouraged consumers to be more careful and discerning when selecting products, making price and product reviews important considerations in buying decisions. This study employed a quantitative approach via a survey method for data collection. The questionnaires were distributed online and successfully gathered responses from active Shopee users in Jambi City. Purposive sampling was employed to make sure that respondents met research criteria. The information gathered underwent analysis using IBM SPSS Statistics 27, which involved conducting assessments of validity, reliability, and classical assumptions, and multiple regression tests to see the impact of each variable on buying decisions. The study revealed that product price and reviews hold an important and relevant impact on consumer buying decisions. This research indicates that the more competitive the price and the better the quality, the bigger the possibility of customers buying products on Shopee.

References

Anggraini, M., Rahmadhani, R., & Priyono, S. (2023). Pengaruh Kualitas Produk dan Ulasan Produk Terhadap Keputusan Pembelian Produk Pada Aplikasi Shopee Mahasiswa Pendidikan Ekonomi Semester V Universitas Nurul Huda. Journal of Economic Education and Eco-Technopreneurship, 1(2), 25–31. https://doi.org/10.30599/jeco.v2i1.233

Budianto, C., Hidayah, T., & Edi, B. Q. R. (2023). Analisis Pengaruh Harga, Promosi, Kualitas Layanan, Citra Merek dan Ulasan Produk Terhadap Keputusan Pembelian di E-Commerce Shopee. Jurnal Manajemen Bisnis Dan Manajemen Keuangan, 4(1), 66–80. https://doi.org/10.31967/prodimanajemen.v4i1.910

Cahyaningrum, A. W., Ramadhani, D. N., & Gunaningrat, R. (2024). Pengaruh Harga, Promosi, dan Ulasan Produk Terhadap Keputusan Pembelian Konsumen di Shopee. Jurnal Ilmiah Ekonomi Dan Manajemen, 2(1), 135–145. https://doi.org/10.61722/jiem.v2i1.669

Chevalier, J. A., & Mayzlin, D. (2003). The Effect Of Word Of Mouth On Sales: Online Book Reviews (10148; 1st ed.). National Bureau Of Economic Research.

Dwijantoro, R., Dwi, B., & Syarief, N. (2021). Pengaruh Harga, Kualitas Produk, dan Promosi Terhadap Keputusan Pembelian Marketplace Shopee. Jurnal Riset Manajemen Dan Bisnis, 16(2), 63–75. https://doi.org/10.21460/jrmb.2021.162.392

Ilmiyah, K., & Krishernawan, I. (2020). Pengaruh Ulasan Produk, Kemudahan, Kepercayaan, dan Harga Terhadap Keputusan Pembelian Pada Marketplace Shopee di Mojokerto. Jurnal Manajemen, 6(1), 31–42. https://doi.org/10.37403/mjm.v6i1.143

Jesslyn, J., & Winduwati, S. (2021). Pemanfaatan Media Sosial Instagram Pada Online Shop @ivoree.id dalam Memasarkan Produk. Prologia, 5(1), 135–141. https://doi.org/10.24912/pr.v5i1.8178

Karundeng, E. F., Mandey, S. L., & Lintong, D. C. . (2023). Pengaruh Harga dan Customer Review Terhadap Keputusan Pembelian Produk Fashion Brand Erigo di Marketplace Shopee pada Pemuda GMIM Sion Malalayang. Jurnal EMBA, 11(1), 873–884. https://doi.org/10.35794/emba.v11i1.46462

Khoirunisa, F., & Nurhayati, S. (2024). Pengaruh Customers Online Review, Customers Online Rating, dan Harga Produk terhadap Keputusan Pembelian Melalui Marketplace Shopee. Jurnal Inovasi Bisnis Dan Manajemen Indonesia, 07(4), 456–469. https://doi.org/10.31842/jurnalinobis.v7i4.336

Kotler, P., Armstrong, G., & Opresnik, M. O. (2018). Principles of Marketing (D. Battista (ed.); 17th ed.). Pearson Education.

Kotler, P., & Keller, K. L. (2012). Marketing Management (S. Yagan (ed.); 14th ed.). Pearson Education.

Makmura, F., & Sukmawati, K. (2024). Pengaruh Kesesuaian Harga dan Ulasan Produk Terhadap Keputusan Pembelian di E-Commerce Shopee. Jurnal Publikasi Ilmu Manajemen Dan E-Commerce, 3(4), 74–87. https://doi.org/10.30640/digital.v3i4.3484

Melati, R. S., & Dwijayanti, R. (2020). Pengaruh Harga dan Online Customer Review Terhadap Keputusan Pembelian Case Handphone Pada Marketplace Shopee. Jurnal Pendidikan Tata Niaga, 8(2), 882–888. https://doi.org/10.26740/jptn.v8n2.p%25p

Najib, A. G. A., & Andriana, A. N. (2022). Pengaruh Harga, Promosi, dan Ulasan Produk Terhadap Keputusan Pembelian Melalui Aplikasi Shopee. Jurnal Syntax Fusion, 2(1), 172–180. https://doi.org/10.54543/fusion.v2i1.145

Nuraeni, Y. S., & Irawati, D. (2021). Pengaruh Online Customer Review, Kualitas Produk, dan Promosi Terhadap Keputusan Pembelian Pada Marketplace Shopee. Jurnal Ilmiah Manajemen, 9(4), 439–450. https://doi.org/10.35145/procuratio.v9i4.1704

Pratiwi, D., Indrayani, S., & Achsanuddin, A. N. (2025). Pengaruh Online Customer Review dan Harga Produk terhadap Keputusan Pembelian Pada Marketplace Shopee. Jurnal Bisnis Mahasiswa, 5(3), 1455–1465. https://doi.org/10.60036/jbm.647

Restuti, N., & Kurnia, M. (2022). Pengaruh Harga, Ulasan Produk, Kemudahan Transaksi, Kualitas Informasi dan Kepercayaan Terhadap Keputusan Pembelian Produk Kecantikan Secara Online Pada Marketplace Shopee. Borobudur Management Review, 2(1), 24–40. https://doi.org/10.31603/bmar.v2i2.6817

Riyanjaya, N. A., & Andarini, S. (2022). Pengaruh Online Customer Review dan Online Customer Rating terhadap Minat Beli Produk Wardah di Situs Belanja Online Shopee. Jurnal Kajian Ekonomi & Bisnis Islam, 3(5), 909–926. https://doi.org/1047467/elmal.v3i5.1179

Sanjaya, C., & Candraningrum, D. A. (2021). Pengaruh Promosi Gratis Ongkos Kirim Shopee terhadap Minat Beli Konsumen di Toko Non Star Seller. Prologia, 5(2), 369–375. https://doi.org/10.24912/pr.v5i2.10216

Santoso, W. A., & Rosyidi, S. (2024). Pengaruh Diskon, Promosi Penjualan, Gratis Ongkos Kirim dan Ulasan Produk Terhadap Keputusan Pembelian Online di Shopee (Studi Kasus Konsumen Shopee di Kabupaten Rembang). Journal of Economic, Business and Engineering, 5(2), 289–298. https://doi.org/10.32500/jebe.v5i2.6061

Saragih, L., Banjarnahor, A. R., Anggraini, N., Sudarso, A., Muliatie, Y. E., Lie, D., Purnomo, Y. J., Purba, B., Sudarmanto, E., Kuswandi, S., & Prasetio, A. (2022). Strategi Manajemen Pemasaran (J. Simarmata (ed.); 1st ed.). Yayasan Kita Menulis.

Sari, I. P., & Realize, R. (2023). Pengaruh Ulasan Produk, Kemudahan dan Promosi Terhadap Keputusan Pembelian Pada Shopee di Kota Batam. Jurnal Ekonomi & Ekonomi Syariah, 6(2), 2177–2190. https://doi.org/10.36778/jesya.v6i2.1095

Wulandari, H. P., & Subandiyah, A. E. (2022). Pengaruh Ulasan Produk, Harga dan Pembayaran Non Tunai (Shopee Paylater) Terhadap Keputusan Pembelian Pada Market Place Shopee di Yogyakarta. Jurnal Bisnis Manajemen Dan Akuntansi, 9(2), 80–93. https://doi.org/10.54131/jbma.v9i2.138

Yoeliastuti, Y., Darlin, E., & Sugiyanto, E. (2021). Pengaruh Citra Merek, Harga dan Promosi Terhadap Keputusan Pembelian Melalui Aplikasi Penjualan Online Shopee. Jurnal Lentera Bisnis, 10(2), 212–223. https://doi.org/10.34127/jrlab.v10i2.425

Downloads

Published

2025-12-30

How to Cite

Joselyn Eprilya, Agnes Clarissa, Leonita Leonita, & Yossinomita Yossinomita. (2025). Pengaruh Harga dan Ulasan Produk Terhadap Keputusan Pembelian Konsumen pada Marketplace Shopee Studi Kasus Masyarakat Kota Jambi. Prosiding Seminar Nasional Ilmu Teknik, 2(2), 898–909. https://doi.org/10.61132/prosemnasproit.v2i2.117